Privacy Policy

Last updated: February 2026

Mo's Handyman Services ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website moshandyman.co.uk and our services.

1. Information We Collect

We collect information you provide directly to us when you:

• Fill in our quote request form (name, phone number, email address, job details)
• Contact us by phone or email
• Use our WhatsApp messaging service

We also automatically collect certain technical information when you visit our website:

• IP address (for security and rate limiting purposes)
• Browser type and version
• Pages visited and time spent on site (via Google Analytics, if you consent to cookies)

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and enquiries
• Provide our handyman services
• Communicate with you about your job or booking
• Improve our website and services
• Protect against spam and fraudulent submissions

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Consent: When you submit a quote request form, you consent to us contacting you about your enquiry.
• Contractual necessity: To provide our handyman services to you.
• Legitimate interests: To improve our website, prevent fraud, and respond to enquiries.

4. Data Retention

We retain your personal information for as long as necessary to:

• Respond to your enquiry and provide services
• Comply with legal obligations (e.g., tax records for 6 years)
• Resolve disputes and enforce our agreements

Quote request data is typically retained for up to 2 years after your last interaction with us, unless you request earlier deletion.

5. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate information
• Erasure: Ask us to delete your personal data ("right to be forgotten")
• Restriction: Ask us to limit how we use your data
• Data portability: Request your data in a portable format
• Object: Object to our processing of your personal data
• Withdraw consent: Withdraw any consent you have given at any time

To exercise any of these rights, please contact us using the details below.

6. Cookies

Our website uses cookies to:

• Remember your cookie preferences
• Analyse website traffic via Google Analytics (only with your consent)

You can manage your cookie preferences through the cookie banner that appears when you first visit our site, or by adjusting your browser settings.

Essential cookies (such as those that remember your cookie choice) do not require consent as they are necessary for the website to function.

7. Third-Party Services

We may use the following third-party services:

• Google Analytics: To understand how visitors use our website. Google Analytics uses cookies and collects anonymised data. Google's Privacy Policy
• WhatsApp: If you contact us via WhatsApp, your messages are subject to WhatsApp's Privacy Policy

8. Data Security

We take reasonable measures to protect your personal information, including:

• Using secure (HTTPS) connections on our website
• Rate limiting form submissions to prevent abuse
• Spam filtering on form submissions
• Secure email handling

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Phone: 01376 743008
• Email: info@moshandyman.co.uk
• Address: Witham, Essex

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: ico.org.uk